Communication Policy

Labex IT Solution LLC doing business as Prime Agent Referrals
Last Updated: October 30, 2025

This Communication Policy explains how Prime Agent Referrals (“we,” “us,” or “our”) communicates with users (“you” or “user”) and outlines our compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA). It also includes a mandatory arbitration provision requiring individual resolution of disputes, without jury trials or class actions.

1. Scope of Communication

This policy applies to all communication conducted through our website, mobile applications, and any other channels associated with www.primeagentsreferrals.com (the “Site”).

By using the Site or any of our services, you consent to the communication practices described in this policy. If you do not agree, please discontinue use of the Site.

We may communicate with you via SMS, email, phone calls, social media (Facebook, Instagram, Google, Pinterest, Twitter, WhatsApp), or other digital channels on behalf of ourselves, affiliates, or authorized advertisers.

2. Telemarketing Consent

By accepting this policy, you authorize Prime Agent Referrals, its affiliates, and marketing partners to contact you using autodialed calls, prerecorded messages, or text messages at any number you provide—even if not associated with a specific inquiry.

Your consent is not a condition of purchase.
Messages may be delivered by our internal team or approved third-party vendors acting on our behalf.

3. Text Messaging Terms

We may send recurring SMS or MMS messages including:

  • Referral notifications
  • Service or order updates
  • Appointment reminders
  • Promotional or informational alerts

By providing your mobile number, you consent to receive such messages. Message frequency may vary based on your service activity. Standard message and data rates apply.

4. Consent Types

  • Conversational Consent: Implied when you initiate a conversation or message.
  • Informational Consent: Explicit consent provided via checkbox, form, or verbal agreement.
  • Promotional Consent: Requires opt-in through a signup form or marketing consent checkbox.

Some text CTAs may redirect you to scheduling tools, payment pages, or booking systems.

5. Call Recording

Calls to or from Prime Agent Referrals may be recorded for training, compliance, and quality assurance. Such recordings are:

  • Processed lawfully and securely
  • Accessible only to authorized personnel (e.g., CEO, COO, Legal, IT)
  • Retained only as long as necessary

By continuing the call, you consent to potential recording.

6. Social Media & Data Sharing

If you connect through Facebook, Google, Instagram, or other social networks, we may access limited public information such as your name, email, and basic profile data.

We may also collect information through surveys, forms, or referral programs. Data may be shared:

  • With law enforcement or regulatory authorities, when required
  • With service providers (e.g., CRM, hosting, or email partners)
  • With marketing partners or advertisers (only with consent)
  • During business transfers (merger, acquisition, or bankruptcy)
  • For fraud prevention and analytical purposes

7. User Interactions & Public Content

Any content you post publicly on our Site (e.g., comments, reviews, or feedback) may remain visible indefinitely. Other users may also view your activity (likes, replies, etc.). Please exercise discretion when sharing information publicly.

8. Advertising & Cookies

We may use or permit third-party advertising partners who utilize cookies or tracking technologies to deliver relevant ads. These partners may collect limited data about your browsing behavior to personalize ad experiences.

9. Opting Out of Communications

You can stop receiving marketing communications from us by:

To opt out of third-party communications, please contact them directly.

10. Dispute Resolution & Arbitration

All disputes arising from this Communication Policy (except those eligible for small claims court) will be resolved through individual binding arbitration under the AAA Consumer Arbitration Rules.

You waive the right to a jury trial or class action. The arbitrator may grant relief only to the individual claimant.

If any provision of this arbitration clause is found unenforceable, the remaining provisions will continue to apply—unless the class action waiver is deemed invalid, in which case this entire arbitration clause is void.

11. Updates to This Policy

We may revise this Communication Policy at any time. Updates will be posted on the Site with a new “Last Updated” date. Continued use of our Site or services constitutes your acceptance of the updated policy.

12. Contact Us

For questions or requests related to this policy:
📍 Address: 5900 BALCONES DR STE 17256 ASUTIN, TX 78731
📧 Email: info@primeagentsreferrals.com
📞 Phone: +1 (512) 543-0273